Customer Care

Garment Care:

When caring for your pieces, please note that all pieces are dry clean preferred.  Fabrics used are extremely delicate; please keep this in mind to prevent from any tears. Should dry cleaning not be an option, please hand wash with cold water and air dry.

 

Shipping/Processing:

Processing times for all ready to ship items are 3-5 business days. Processing times for all PREORDERS are between 3-9 weeks; please check the description of each product prior to purchasing. Please also allow an additional 3-7 business days shipping time for shipments within the US, and 3-21 business days for international shipments. The length of shipping time depends on which shipping service is selected at checkout.

 

US Sizing Reference:

XS (0-2)
Small (2-4)
Medium (6-8)
Large (10-12)
XL (14-16)

 


Order Status:

Once your order has shipped, you will be notified by email and provided a tracking number. If you have not received said email, your item has not yet shipped. For any inquiries on lost, stolen, or delayed orders, please contact your postal service.

 

Sales/Returns:

ALL sales are final.  NO RETURNS, EXCHANGES or CANCELLATIONS of any kind.

 

CONTACT US 

For any questions or concerns pertaining sizing, order status, availability etc., please contact us at contactjoliebydia@gmail.com.